Troubleshooting common issues

Why didn’t my magic link / reset email work?

Check spam, request a new link, and open it on the device where Doortrackr is installed so deep links resolve. Links expire.

I signed in but don’t see data from my phone

Confirm you’re on the same account email. Pull to refresh / reopen the app. Web and mobile share the same backend.

Why can’t I import CSV on my phone?

CSV import is web-only. Use app.doortrackr.com.

I got a confirmation when dating an entry after a sale

That’s expected. Doortrackr warns when an entry date is after a property’s sold date; it doesn’t silently block you.

Where is Reports on mobile?

Open the drawer / side menu — Reports is not a bottom tab.

A sold property still counts toward my plan

Correct. Delete the property to free a slot, or upgrade. See Plans.

Still stuck?

Browse the Help Center or email support@doortrackr.com.