Legal Policies

1. Information We Collect

When you use Doortrackr, we may collect the following types of information:

• Account Information: First and last name, email address.
• User-Provided Content: Property details, maintenance jobs, expenses, and any other information you enter into the app.
• Usage Information: We collect technical information (such as device type, browser, operating system, IP address, and log data) and usage analytics (such as which features you use, how you navigate the app, and performance metrics) to maintain service functionality, improve user experience, and analyze app usage patterns. This data is collected through PostHog, our analytics service provider, and is used solely for product improvement purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve Doortrackr.
• Allow you to track and manage property expenses and records.
• Respond to support inquiries.
• Analyze usage trends to improve our Services.

3. Sharing Your Information

We do not sell or rent your personal information. We only share your information in the following ways:

• Third-Party Services: Receipt images you upload are securely sent to OpenAI for text recognition and analysis.
• Analytics Service: We use PostHog, a third-party analytics service, to understand how our Services are used and improve functionality. PostHog receives anonymized usage data including user interactions, page views, and performance metrics. When you are logged in, PostHog may also receive your user ID and email address to help us analyze user behavior patterns. This data helps us identify bugs, understand feature usage, and make improvements to Doortrackr. PostHog does not use this data for advertising purposes. For more information, see our Cookie & Tracking Policy below.
• Legal Requirements: If required by law or to protect the rights, property, or safety of Doortrackr, our users, or others.

4. Data Retention

We retain your data until you delete it or until you delete your account. Once deleted, we take reasonable steps to remove your information from our systems.

5. Security

We take the security of your data seriously. Your data is stored on Supabase, a secure cloud-hosted database provider, using industry-standard protections.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent to data processing (where applicable).

To exercise these rights, contact us at: support@doortrackr.com.

7. Children's Privacy

Doortrackr is not directed to children under 18, and we do not knowingly collect information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or within the app.

9. Contact Us

1. Eligibility

You must be at least 18 years old to use Doortrackr. By using our Services, you represent that you meet this requirement.

2. Your Account

• You are responsible for maintaining the security of your account credentials.
• You agree to provide accurate information when creating your account and to keep it up to date.
• You are responsible for all activity under your account.

3. Subscription and Payments

• Doortrackr is offered as a subscription service.
• Subscriptions renew automatically unless canceled before the renewal date.
• Payments are processed through Stripe. Payments are handled securely via our web platform and processed by Stripe, our payment processor. Subscriptions can be initiated from within the app (mobile or web) and will redirect to our secure payment page. We do not store your payment details directly.
• Refunds are handled in accordance with our Refund & Cancellation Policy.

4. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose.
• Attempt to access systems or accounts without authorization.
• Upload harmful, offensive, or misleading content.

We reserve the right to suspend or terminate accounts that violate these Terms.

5. User Content

• You retain ownership of the content you add to Doortrackr (e.g., property information, maintenance jobs, expenses).
• By using the Services, you grant us a limited license to store, process, and display your content solely for the purpose of providing the Services.

6. Disclaimer

Doortrackr is a tool to help you track property-related expenses. We are not accountants, tax advisors, or legal professionals. The information provided by our Services should not be considered professional advice. You are responsible for ensuring the accuracy of your records and for complying with applicable laws.

7. Limitation of Liability

To the maximum extent permitted by law:

• Doortrackr and TRTO Labs LLC are not liable for any indirect, incidental, or consequential damages.
• Our total liability for any claim arising out of or relating to the Services is limited to the amount you paid us in the past 12 months.

8. Termination

You may cancel your account at any time. We may suspend or terminate your account if you violate these Terms or use the Services in a way that could harm us or others.

9. Changes to the Terms

We may update these Terms from time to time. If we make significant changes, we will notify you by email or within the app. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

11. Contact Us

1. Subscriptions

• Doortrackr is offered as a recurring subscription service.
• Subscriptions renew automatically at the end of each billing cycle unless canceled before the renewal date.

2. Cancellation

• You may cancel your subscription at any time.
• You can manage or cancel your subscription through your account settings at app.doortrackr.com, or by contacting us at support@doortrackr.com.

3. Refunds

• Because Doortrackr provides a digital subscription service, all fees are non-refundable except where required by law.
• If you cancel, you will continue to have access to Doortrackr until the end of your current billing period, and no further charges will be made.
• Refunds are processed through Stripe in accordance with our refund policy. Please contact support@doortrackr.com for refund requests.

4. Contact Us

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work efficiently, remember preferences, and provide insights into how services are used.

2. How We Use Cookies

Doortrackr may use cookies and similar technologies to:

• Keep you signed in and maintain session security.
• Remember your preferences and settings.
• Analyze how our Services are used so we can improve functionality and performance.

3. Third-Party Services

• PostHog Analytics: We use PostHog, an analytics service, to collect information about how you use Doortrackr. PostHog uses cookies and similar tracking technologies to collect data such as page views, user interactions, device information, and performance metrics. When you are logged in, PostHog may also associate this data with your user ID and email address to help us understand usage patterns and improve our Services.
• PostHog helps us identify bugs, understand which features are most valuable to users, analyze app performance, and make data-driven improvements to Doortrackr.
• PostHog does not use your data for advertising or marketing purposes. The data collected is used solely for product analytics and improvement.
• You can opt out of PostHog tracking by disabling cookies in your browser settings, though this may affect some functionality of our Services. For mobile app users, you can manage analytics consent in Account Settings.

4. Your Choices

• You can adjust your browser or device settings to refuse cookies or notify you when a cookie is being placed.
• Disabling cookies may affect the functionality of some parts of Doortrackr, as cookies are used for authentication and maintaining your session.
• For mobile app users: You will be prompted to consent to analytics when you first open the app. You can change your analytics consent preference at any time in Account Settings under the “Preferences” section.
• For web users: You can disable cookies in your browser settings to prevent PostHog analytics tracking. However, this will also disable essential cookies needed for authentication.
• You may also use device-level controls to limit tracking (e.g., “Limit Ad Tracking” on iOS or “Opt out of Ads Personalization” on Android), though these primarily affect advertising rather than analytics.

5. Updates to This Policy

We may update this Cookie & Tracking Policy from time to time. If significant changes are made, we will notify you within the app or by email.

6. Contact Us